Health360 Terms of Use
These starter terms describe the intended use of Health360. They should be reviewed and adapted by appropriately qualified legal counsel before large-scale production use.
1. About Health360
Health360 is a digital wellness platform operated by Online Advisors Insurance Agency Ltd. It provides general wellness education, fitness and nutrition planning tools, progress tracking, AI-assisted guidance, provider navigation, Care360 and other member features.
2. Health360 is not emergency or diagnostic care
Health360 is not a substitute for emergency services, medical diagnosis, prescribing or treatment by appropriately qualified healthcare professionals. If you may be experiencing a medical emergency, seek immediate medical care or contact local emergency services.
3. Account responsibility
You are responsible for providing accurate account information, keeping your password and device access secure, and notifying us if you believe your Health360 account has been compromised.
4. Wellness information
Health360 recommendations depend on information you choose to provide. Wellness scores, readiness indicators, engagement levels and pattern observations are not medical diagnoses or guarantees of health outcomes.
5. AI-assisted features
Where enabled and separately consented to, Health360 may use an AI service to assist with eligible wellness guidance. Deterministic safety controls and product boundaries are intended to limit unsupported clinical use, but AI output may still be incomplete or unsuitable for a particular situation.
6. Memberships and payments
Health360 may offer Free, Active and Plus membership levels. Paid membership pricing, term, renewal and cancellation arrangements are shown during purchase or billing management. Access to paid features depends on the current membership state recorded by the platform.
7. Providers, referrals and partner benefits
Provider listings, Health360 Verified indicators, referrals and partner benefits are navigation or commercial features. They do not guarantee provider quality, service availability, outcomes, insurer acceptance or clinical suitability. Commercial relationships should be disclosed where relevant.
8. Rewards360
Rewards360 recognises engagement with the platform. Points and benefits are not cash, are not awarded for diagnoses or health outcomes, and may be subject to limits, availability and partner terms.
9. Acceptable use
Do not misuse Health360, attempt to access another member's information, interfere with platform security, submit unlawful content or use automated means to abuse memberships, referrals, rewards or provider services.
10. Availability and changes
Health360 may change features, improve safety controls, update membership benefits, suspend unavailable integrations or perform maintenance. We aim to communicate material changes appropriately.
11. Privacy
Use of personal and wellness information is described in the Health360 Privacy Notice and applicable consent choices inside the platform.
12. Contact
Questions about Health360 can be directed to Online Advisors Insurance Agency Ltd through the contact information published on onsure.co.ke.